Integrate with JIRA

Owned by Dave Trier
Last updated: Mar 10, 2022 by Earl Cahill (Unlicensed)
10 min read

ModelOp Center seamlessly integrates with existing ticketing systems, such as JIRA, to allow enterprises to leverage existing IT investments.

Table of Contents

 

Introduction

ModelOp Center provides the ability for the Model Life Cycle to create tickets within the existing Jira ticket system. The Model Life Cycle can create tickets corresponding to the manual steps and tasks required. This includes items such as approvals, reviews, tasks, and other activities in the Model’s Life Cycle. This guide details the steps to enable the integration.

Jira Integration Setup

Prerequisites

This guide assumes moc-builder has been installed. Please request download instructions for moc-builder here. Before configuring moc-builder, the Jira instance will need a service account created and configured to use an API token. To create an API Token, follow the documentation at https://confluence.atlassian.com/cloud/api-tokens-938839638.html. This example assumes that the service account uses the email "jira@modelop.com".

moc-builder Jira Configuration

The integration requires the ModelOp Center Gateway url and the url of the Jira instance to be integrated.

First, determine the external-ip of the Gateway. Set the Kubernetes context to the cluster and namespace that has ModelOp Center deployed. Run the following command:

kubectl get svc

The command will return an output like this:

$ kubectl get svc NAME TYPE CLUSTER-IP EXTERNAL-IP PORT(S) AGE engine-1 ClusterIP 10.100.72.22 <none> 8003/TCP 23h engine-2 ClusterIP 10.100.31.255 <none> 8003/TCP 23h engine-test ClusterIP 10.100.215.6 <none> 8003/TCP 23h gateway LoadBalancer 10.100.126.106 foo1.us-east-2.elb.amazonaws.com 8090:31166/TCP 23h jupyter ClusterIP 10.100.242.107 <none> 8888/TCP 23h kafka ClusterIP 10.100.113.242 <none> 9092/TCP 23h minio ClusterIP 10.100.82.143 <none> 9000/TCP 23h mlc-manager LoadBalancer 10.100.145.82 foo3.us-east-2.elb.amazonaws.com 8085:31741/TCP 23h model-manager ClusterIP 10.100.205.30 <none> 8086/TCP,8088/TCP 23h mongodb ClusterIP 10.100.45.49 <none> 27017/TCP 23h postgres ClusterIP 10.100.77.22 <none> 5432/TCP 23h registry ClusterIP 10.100.138.128 <none> 8761/TCP 23h reporting-service ClusterIP 10.100.38.87 <none> 8091/TCP 23h

The important value is the external-ip and port corresponding to the ModelOp Center Gateway. In this example, it’s foo1.us-east-2.elb.amazonaws.com:8090.

NOTE: If the environment using ingresses instead of load balancers, run kubectl get ing and obtain the address corresponding to the ingress that points to gateway. Do not append the port number to the end of the address. That is only required if you are using the external IP from a service of type LoadBalancer.

Next, open the config.json file within moc-builder’s config directory and navigate to the mlc-manager section. It will contain the following:

"mlc-manager": { ... "env": { ... "modelop.gateway-url": "http://gateway:8090", ... "mlc.jira-task-monitor.url": "http://jira:8086", ... }, ... },

Change the value of the modelop.gateway-url env variable to be the location of gateway from above and change the value of the mlc.jira-task-monitor.url to be the location of the Jira instance. In this example, the Jira instance is located at "https://foo.atlassian.net".

Here is the example config.json:

Go ahead and save the config file and open up the file located in moc-builder at data/secrets.json. Here is how the file looks:

Change the JIRA_USERNAME value to be the email associated with the service account and the JIRA_PASSWORD to be the API token that was generated by Atlassian in the prerequisites step.

Here is the example:

Next, create a new project in the Jira instance and note the key. Now update the key within the BPMN to be uploaded in ModelOp Center. For example, update the NotficationToITSM.bpmn BPMN within moc-builder to use the Project Key within the delegate:

Next, run the moc-builder compose and deploy commands to bring up the instance of ModelOp Center integrated with Jira.

Note: by default ModelOp Center's BPMN files only require the use of a "Task" issue type, so please confirm the Jira project has the Issue Type available.